Terms and Conditions

SHIPPING POLICY

We charge a standard shipping fee of Rs.250 per order across India and it normally takes 7-10 working days to deliver your order depending on the location and availability of product. Expedited delivery can be opted for Rs. 400 and the order is usually delivered within 4-7 working days depending on location and availability of product. Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your product reach you.

International Shipping

We have a standard shipping charge of Rs.1500 for international shipping for one product you buy and Rs. 500 for every subsequent product, for example:

Number of ProductsShipping Charges in INR.
1 Rs. 1500
2 Rs. 2000
3 Rs. 2500
4 Rs. 3000

Once you place an order, your product would be delivered within 10-14 working days.

You may be subject to import duties that are levied once the package reached your country. Additional charges for custom clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Please contact your customs office for further information.

We do not entertain any exchanges on international orders.

RETURNS & EXCHANGE POLICY

The silhouette image used to show the size of the bag is an approximate scale. At The Leather Garden, we offer a complimentary exchange policy and are pleased to exchange your purchase that is unused, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different style.

One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at [email protected]

We do not entertain refund & cancellation requests.

PRODUCT VARIATIONS

Any variations in the leather or the fabric are the nature of the product and add to its beauty and uniqueness. Scratches and marks on the leather surface are a part of the characteristics of the material. This can happen due to use over a period which enhances the look and feel of the product. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are not considered as defects.

Some of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.

We take pride that all are products are handcrafted, hence no two products are identical. There might be a slight change,but minimal to the eye which therefore would not change the essence of the design.

SECURITY & PRIVACY POLICY

We are committed to protecting the privacy of visitors to this site (the "Site"). At The Leather Garden, we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. The nature of the information collected (if any), is simply to allow us to contact you should you choose to or for us to contact you on the basis of a business relation you establish by purchasing or making an order online. This is solely for the purpose of being able to followup on any order that you may initiate on this site. The information stored does NOT include any financial details, other than details related to purchase or interest of products by you, and is purely restricted to order, contact and preferences. We strictly do NOT capture or store any account or card numbers.

We may collect your session, contact and order information on our server and on your browser in the form of session storage or cookies. We will NOT share it with any third party, other than those necessary to make the delivery of the product to you, marketing material to you and improvement purposes. We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. The Leather Garden reserves the right to make alterations to this policy in the future without notice.

This Privacy Policy applies to the Site. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.